At Majesty Car Rentals, we strive to provide our customers with exceptional service and satisfaction. If you are not entirely satisfied with your rental experience, we’re here to help.
Refunds
We offer refunds on a case-by-case basis, considering the circumstances and nature of the rental agreement. Refunds may be granted under the following conditions:
- Cancellation of Reservation: If you cancel your reservation within our specified cancellation window, you may be eligible for a refund. Please refer to our cancellation policy for details.
- Vehicle Issues: In the rare event of mechanical issues or other problems with the rental vehicle that significantly impact your experience and cannot be resolved promptly, you may be eligible for a refund or partial refund.
- Unsatisfactory Service: If you encounter issues related to our service quality, vehicle cleanliness, or other aspects of your rental experience that fall short of your expectations, please contact us immediately. We will work to address your concerns and may offer a refund or alternative resolution.
Requesting a Refund
To request a refund, please contact our customer service team at [contact email or phone number]. Please provide details about your rental reservation, the reason for your refund request, and any relevant documentation or evidence to support your claim.
Refund Processing
Once your refund request is received and approved, we will process the refund within [number of days] days. The refund will be issued via the original payment method used for the rental reservation.
Non-Refundable Items
Please note that certain fees and charges may be non-refundable, including but not limited to:
- Administrative fees
- Additional insurance charges
- Damage fees
- Late return fees
These non-refundable items will be clearly communicated to you at the time of booking or in your rental agreement.
Contact Us
If you have any questions or concerns about our refund policy, please feel free to contact us at [contact email or phone number]. Our customer service team is available to assist you and ensure your rental experience meets your expectations.